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Image by Christian Holzinger




Starting date: February 2023 (Permanent Contract)

Exclusive luxury 5 star hotel, located in a historical city landmark, is looking for a Restaurant Manager (Pizzeria + Bar).

Role Description:

We are currently seeking for passionate and dynamic guest focused Food & Beverage professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

This position will primarily be responsible for:

As a Restaurant Manager you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

- Operations:

·Supervises products & services to ensure compliance with established quality standards.

·Ensures that all outlet personnel adhere to proper control procedures and comply with hotel rules and regulations.

·Ensures that the F&B promotion is being followed and promoted.

·Monitors par stocks for each outlet and ensures compliance.

·Enforces compliance with cashiering and check control procedures.

·Supervises control over wastage in outlets- misuse and breakage of china, glassware, linen, and supplies.

·Accomplishes daily outlet logbook and daily checklists.

·Checks outlet service and kitchen areas for hygiene, cleanliness, and standard set up.

·Completes staff attendance and schedule for submission to payroll and HR respectively.

·Directly oversees the floor during meal periods monitoring service, guest satisfaction, and adherence to standards.

·Meets and greets guest by name whenever possible.

·Conducts daily briefing prior to each meal period.

·Ensures all staff has accomplished their side duties. Checks side stations before and after meal periods.

·Replaces or waives payment of any unsatisfactory food or drink and takes appropriate action to remedy the situation and implements procedures to avoid recurrence.

·Ensures proper manning in the outlet & bar.

·Monitors food and beverage quality and portion control.

·Controls usage of outlets supplies and equipment.

·Coordinates with Chef/ General Manager on operational needs.

- Sales:

  • Informs staff of menus and prices

  • Assists in promotional plan, implementing successful and creative events.

  • Implements staff sales incentive programs ensuring staff meet their sales targets.

  • Utilizes guest history program. Creates pool of regular guest for outlet.

- Human Resources and Training:

  • Orients, trains, motivates, and supervises outlet employees to ensure: full compliance with Quality Standards, maximization of labor productivity and total guest satisfaction.

  • Ensures employee compliance with grooming standard and reports deviance.

  • Evaluates performance of staff constantly through personnel tracking sheets, evaluation of performance and administering disciplinary action.

- Planning and Organizing:

  • Monitor all staff schedules to ensure productivity without jeopardizing quality.

  • Assists in forecasting volume of business and implementing sound business strategies.

  • Develops and utilizes restaurant pick up charts.

  • Attends daily briefing, monthly outlet meeting, F&B meeting and other meetings as required.

  • Innovates and enforces more efficient procedures in terms of revenue, labor average check, covers maximization and minimization of food and beverage costs.

- Others:

·Performs all tasks and duties which may be assigned from time to time.

Desired Skill & Expertise

The ideal candidate will be customer driven with a courteous, helpful, proactive and ‘switched on’ personality and a dynamic and approachable character.

You must be passionate and with a positive attitude, while possessing following additional competencies:

Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus

  • High School Diploma required, advanced degree in hospitality related field preferred.

  • 2 years of previous Restaurant Supervisor experience is preferred.

  • Must have strong verbal and written communication skills – Fluent English and Italian (Mandatory).

Instructions to apply for this position:

1) Apply for the job position completing the Video Interview or sending  your resume by email.
2) Our team will evaluate your interview and profile, and we will coordinate a second stage with the selected candidates.

Looking forward to receive your application.

Restaurant Manager, Milan, Italy: Careers
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