Do you possess the leadership skills to steer a team towards delivering unparalleled guest experiences?

 

Are you ready to lead a Front Desk Team in the heart of our city's most esteemed location?

 

An extraordinary opportunity awaits you at a prestigious hotel based in Vienna, where hospitality meets excellence, and personalized guest experience is the standard.

 

About the Hotel: Nestled in the heart of Vienna, this hotel is an iconic symbol of sophistication and has a strong reputation for providing unparalleled service and refined elegance. The property is a member of one of the leading hospitality chains worldwide.

 

As the Front Office Manager, you will play a pivotal role in upholding our reputation and ensuring that every guest leaves with cherished memories.

 

 

Role and Responsibilities: As the Front Office Manager, you will be the driving force behind our front desk operations and the face of this esteemed hotel. Your exceptional leadership, interpersonal skills, and passion for service excellence will be instrumental in creating a seamless and exceptional stay for our guests.

 

Your key responsibilities will include:

 

1. Team Leadership: Oversee and mentor a team of front desk associates, ensuring a cohesive and guest-focused environment. Motivate and guide the team to deliver outstanding service and uphold our hotel's high standards.

2. Guest Experience: Ensure that every guest receives a warm and personalized welcome, anticipating their needs and going above and beyond to exceed their expectations throughout their stay.

3. Reservations: Collaborate with the reservations team to optimize room bookings and revenue. Implement strategies to maximize room occupancy and monitor reservation systems to ensure accuracy.

4. Front Desk Operations: Oversee smooth check-in and check-out processes, handling any issues with professionalism and efficiency. Ensure accurate and timely guest billing and manage cash handling procedures.

5. Guest Relations: Handle guest feedback, comments, and complaints with a focus on prompt resolution and guest satisfaction.

6. Training and Development: Organize and conduct training sessions to enhance the skills of front office associates, equipping them to deliver top-notch service.

7. Collaboration: Work closely with other departments to ensure seamless communication and guest service delivery.

 

 

Requirements:

 

To excel in this role, you should possess the following qualifications:

 

• Hospitality Expertise: A proven track record in the hospitality industry with previous experience in a front office management or supervisory role (3 Years).

• Leadership Skills: Strong leadership and team-building capabilities, with a knack for motivating and empowering employees.

• Guest-Centric: A deep commitment to delivering exceptional guest experiences and a passion for exceeding expectations.

• Communication: Excellent communication and interpersonal skills to engage effectively with guests and team members.

• Organizational Skills: Strong organizational and multitasking abilities, ensuring smooth front office operations.

• Problem-Solving: Ability to think on your feet and resolve challenges with grace and efficiency.

• Tech Savvy: Proficiency in hotel management software and standard office applications.

• Flexibility: Adaptability to dynamic and ever-changing hotel environments.

• Languages Proficiency: German and English (Mandatory). A third language will be ideal.

 

Perks and Benefits:

 

• Competitive salary and performance-based incentives.

• Permanent Contract.

• Opportunities for professional growth and advancement within the hotel and across a leading hotel chain.

 

Starting Date: August 2023

 

Instructions to Apply for this Position:

 

1. Apply for the job position completing the Video Interview OR enclosing your resume.

2. Our team will evaluate your interview and profile, and we will coordinate a second stage with the selected candidates.

 

Looking forward to receiving your application.