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Starting date: June 2022 (4 Months Contract)

Exclusive luxury 5* Resort, located in Sardinia, is looking for a Guest Relations Manager (Seasonal Contract)

Role Description:

This position is responsible for managing Guest Relations in order to ensure the highest standards of service are being adhered to and to coordinate that all guests receive prompt and personal recognition. 

This position will primarily be responsible for:

  • Responsible for ensuring that the associates are projecting professionalism and are well trained in providing friendly and efficient service to the guests.

  • Maintain an atmosphere of tranquillity at the Front Desk.

  • Patrols public areas frequently to ensure the cleanliness of the areas.

  • Ensure that policies and procedures with regards to associates’ appearance, hygiene and sanitation are enforced.

  • Ensure that corporate, divisional and departmental policies and procedures are adhered to at all levels.

  • Delegate responsibilities to direct subordinates without relinquish ultimate responsibility for the operation.

  • Attend to regular and potential guests and maintain excellent guest relations.

  • Ensure that guests are receiving the best possible service at the Front Desk, monitor the comfort and well-being of the guests, whereby health and safety regulations are followed.

  • Record any guest complaints take action and follow up with other departments the outcome.

  • Manage Front Desk during peak operation hours, checking the standards of services, and cleanliness as well as greeting and assisting in the check-in and check-out guests.

  • Update regularly about resort facilities, activities, outlets operation hours, events etc. and conveys correct information to guests.

Desired Skill & Expertise

  • High School Diploma required, advanced degree in hospitality related field preferred.

  • 2 years of previous Guest Relations Manager or supervisor experience is preferred.

  • Excellent leadership, management, and team building skills.

  • Must have strong verbal and written communication skills – Fluent English and Italian (Mandatory).

  • Proficient PMS skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and Protel.

  • Ability to multitask, prioritize, and manage time.

Instructions to apply for this position:

1) Apply for the job position completing the Video Interview OR enclosing your resume.
2) Our team will evaluate your interview and profile, and we will coordinate a second stage with the selected candidates.

Looking forward to receive your application.