Exclusive luxury 5 star hotel, located in a historical city landmark, is looking for an Experience Concierge.

Description of the Hotel:
 

The Position requires ample ability to manage all the rooms division tasks and to lead his / her team under the most exigent quality and service standards.

 

Position description and goals:

A) He/She is a brand ambassador, representing all the cultural values and tradition from the hotel brand.

B) Must create an out-of-the-box experience in Milano, pursuing guest service personalization.

C) He/ She is detail-oriented and devoted to the excellence service.
D) This position has a commitment beyond all of the traditional services standards and must exceed the guest expectations.
E) He/She has the responsibility to take any action necessary to give each guest a one-of-a-kind and unforgettable experience.

F) Front Desk Administrative duties:
The Experience Concierge is  in charge of all the administrative duties that are included at a Front Desk Department (Check IN, Check OUT, Upgrade programs, Communication with HKP and Maintenance, between others).

G) To achieve sales and guest recognition program goals. 

 

Requirements:
 

• Hospitality professional with a minimum of 2 years experience with similar roles working for luxury hotels. 

• Very proactive and dynamic. 

• International experience. Willing to relocate in Milano. 

• Degree in Hospitality Management or other related fields

• Fluency in English (Mandatory).

• Full availability and flexibility regarding work schedule.

Benefits:
- Competitive Salary 

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Instructions to apply for this position:

1) Apply for the job position completing the Video Interview OR enclosing your resume.
2) Our team will evaluate your interview and profile, and we will coordinate a second stage with the selected candidates.

Looking forward to receive your application.