Image by Christian Holzinger

DUTY MANAGER

MILANO, ITALY

Starting date: June 2022

Exclusive luxury 5 star hotel, located in a historical city landmark, is looking for a Duty Manager.


Description of the Hotel:

The Position requires ample ability to manage all the rooms division tasks and to lead his / her team under the most exigent quality and service standards.


Position description and goals:


The Duty Manager role is to manage and supervise the rooms department from the hotel, and to interact at all times with the guests that visits the property.


The role is therefore ultimately responsible for the operation and for ensuring that the stay of each guest becomes a memorable experience.


The Duty Manager should have strong leadership skills, and a kind and friendly personality. The Candidate should be a "host" by nature.


The candidate should be detail-oriented and devoted to the excellence service.


This position has a commitment beyond all of the traditional services standards and must provide the resources for his/her team to always exceed the guest expectations.


The Duty Manager has the responsibility to take any action necessary to give each guest a one-of-a-kind and unforgettable experience.

Requirements:

  • Hospitality professional between 25 and 45 years old, with a minimum of 2 years experience with similar roles working for luxury hotels.

  • Very proactive, visible in the hotel.

  • Must lead by example demonstrating self-confidence, energy and enthusiasm.

  • Achieve service goals.

  • Previous experience in hotels from the highest level, coordinating the following areas: Guest Services, Maintenance and Housekeeping.

  • Capacity and experience as a trainer/mentor , passionate about transferring his knowledge and expertise to the hotel team.

  • Knowledge of state-of-the-art hotel products and trends.

  • Degree in Hospitality Management or other related fields

  • Fluency in English (Mandatory) and Italian.

  • Full availability and flexibility regarding work schedule.


Benefits:
- Competitive Salary 

Instructions to apply for this position:


1) Apply for the job position completing the Video Interview OR enclosing your resume.
2) Our team will evaluate your interview and profile, and we will coordinate a second stage with the selected candidates.

Looking forward to receive your application.